Terms & Conditions

Effective Date: October 1, 2026

Welcome to New Hope Family Wellness. These Terms & Conditions (“Terms”) govern your access to and use of the New Hope Family Wellness website, including the information, features, consultation-request tools, appointment-request tools, communications, and related services available through this website (collectively, the “Website”).
By accessing or using this Website, you acknowledge that you have read, understood, and agree to these Terms. If you do not agree with these Terms, please do not use the Website.

1. Who We Are
New Hope Family Wellness (“New Hope,” “we,” “us,” or “our”) provides information and services relating to chiropractic care, regenerative and integrative wellness, musculoskeletal care, rehabilitation, pain management support, SoftWave® therapy, neuropathy care, joint and mobility services, metabolic wellness, and other healthcare and wellness services offered by the practice.

Website: www.newhopefamilywellness.com
Phone: (844) 554-4325
Email: Support@newhopefamilywellness.com
Address: 5420 S Parker Rd. Aurora. CO 80015

Healthcare services are provided by appropriately licensed healthcare professionals following an individual consultation, examination, and determination of treatment eligibility when required.

2. Website Use and Eligibility
This Website is intended primarily for individuals who are 18 years of age or older.
The Website is not directed to children under 13, and we do not knowingly solicit personal information from children under 13 through general Website forms.
If you are under 18, you should use this Website only with the involvement and consent of a parent or legal guardian.
You agree to use the Website only for lawful, personal, and legitimate purposes and in accordance with these Terms and applicable laws.

3. Medical Information — Not Medical Advice
Information provided through this Website is intended for general educational and informational purposes only.
Website content is not intended to replace professional medical advice, diagnosis, examination, or treatment from a qualified healthcare professional.
Accessing this Website, submitting a form, requesting information, communicating with our staff, or requesting an appointment does not, by itself, establish a doctor-patient or other healthcare-provider relationship.
A professional healthcare relationship is established only after appropriate clinical requirements have been completed and a qualified healthcare professional has agreed to provide care.
Treatment recommendations, eligibility, potential risks, benefits, alternatives, expected outcomes, recovery times, and suitability vary by patient and treatment.
No treatment outcome or result is guaranteed. Individual results may vary.
If you believe you are experiencing a medical emergency, call 911 or seek immediate emergency medical attention.

4. Treatment and Wellness Information
Information concerning chiropractic care, spinal rehabilitation, SoftWave® therapy, joint restoration, neuropathy care, regenerative or integrative therapies, metabolic wellness programs, rehabilitation, or other services is provided for educational purposes and should not be interpreted as a representation that a particular treatment is appropriate for you.
Treatment recommendations depend on the patient's individual health history, symptoms, examination findings, treatment goals, contraindications, and other relevant clinical factors.
Some treatments or technologies may be appropriate for certain patients and not appropriate for others.
Where applicable, your healthcare professional will discuss the nature of a proposed treatment, available alternatives, potential risks and benefits, expectations, and informed-consent requirements before treatment.
Nothing on this Website constitutes a guarantee of medical effectiveness, safety, pain relief, recovery, improved mobility, functional improvement, or any particular clinical outcome.

5. Treatment Eligibility
Not every person who contacts New Hope Family Wellness will qualify for every treatment, procedure, program, or service described on the Website.
Eligibility is determined following an appropriate evaluation by a qualified healthcare professional when required.
A patient's medical history, current condition, medications, contraindications, diagnostic findings, treatment goals, previous treatments, and other relevant factors may affect eligibility.
We reserve the right to decline, modify, or postpone treatment or scheduling when a healthcare professional determines that additional evaluation is required or that a particular treatment is not appropriate.
6. Patient Agreements and Informed Consent
Healthcare services may be governed by separate documents, including:

• Informed-consent forms

• Patient financial agreements

• Treatment plans or treatment agreements

• Cancellation and rescheduling policies

• Privacy notices

• Medical-history and intake forms

• Financing agreements

• Insurance-related documents

• Pre-treatment and post-treatment instructions

These documents are separate from these Website Terms.
If there is a conflict between these Website Terms and a signed agreement relating specifically to a patient's medical treatment, financial obligations, financing, cancellation terms, privacy rights, or informed consent, the applicable signed agreement will control with respect to that subject matter.

7. Appointments and Scheduling
Appointment and consultation requests submitted through the Website are requests only and do not necessarily constitute a confirmed appointment.
An appointment is considered confirmed only after confirmation from New Hope Family Wellness through an authorized communication method.
Appointment availability may vary based on provider schedules, treatment requirements, staffing, patient eligibility, office hours, or other circumstances.
Patients are responsible for providing accurate contact information and arriving for appointments according to the instructions provided by the practice.
Cancellation, rescheduling, late-arrival, and missed-appointment policies may be provided separately and may vary depending on the service scheduled.

8. Pricing, Payments, Promotions, Cancellations, and Refunds
Prices, treatment packages, new-patient offers, promotional offers, financing options, and service availability may change from time to time.
Unless otherwise stated, prices are expressed in U.S. Dollars.
Certain services may require deposits, advance payments, treatment-package payments, or other financial arrangements.
Payment methods available at the time of treatment or booking will be communicated during the scheduling or payment process.
Deposits, treatment payments, cancellations, rescheduling, credits, and refunds are governed by the financial and cancellation policies provided to the patient at the time of scheduling or purchase.
Promotional offers may be subject to eligibility requirements, expiration dates, treatment limitations, or other conditions disclosed in connection with the promotion.

9. Insurance and Third-Party Benefits
Coverage for chiropractic, rehabilitation, regenerative, integrative, wellness, or other services varies by insurance plan and treatment.
New Hope Family Wellness does not guarantee that any service, procedure, treatment, or program will be covered or reimbursed by an insurance company, employer health plan, government program, or other third-party payer.
Patients are responsible for understanding their insurance benefits, deductibles, copayments, coinsurance, coverage limitations, authorization requirements, and financial responsibilities.
Any estimate of insurance coverage or benefits is not a guarantee of payment by an insurer.
Patients remain responsible for amounts not paid by their insurance carrier unless otherwise required by law or agreed to in writing.

10. Financing and Third-Party Payment Services
Financing options, payment plans, or credit services displayed or discussed through the Website may be provided by independent third-party financing or payment companies.
Approval for financing is not guaranteed and may be subject to creditworthiness, eligibility requirements, interest rates, fees, and separate agreements established by the financing provider.
New Hope Family Wellness is not responsible for a third-party lender's approval decisions, credit terms, interest charges, fees, or lending practices.

11. Intellectual Property
Unless otherwise indicated, the Website and its content—including text, graphics, logos, branding, layouts, photographs, videos, designs, illustrations, treatment descriptions, and other materials—are owned by, licensed to, or lawfully used by New Hope Family Wellness.
You may access, view, download, or print Website materials for your own personal, non-commercial use.
You may not reproduce, distribute, modify, republish, display, sell, license, commercially exploit, or create derivative works from Website content without prior written permission from the applicable rights holder.
All trademarks, service marks, trade names, logos, product names, and brand elements displayed on the Website remain the property of their respective owners.

12. Testimonials, Reviews, and Patient Experiences
Testimonials, reviews, case examples, and patient experiences appearing on the Website may describe the experiences of individual patients.
These experiences are personal to those individuals and should not be interpreted as a promise, guarantee, or representation that another patient will experience the same or similar results.
Treatment response, pain relief, healing, recovery, function, mobility, quality of life, and other outcomes vary from person to person.
Where photographs or other materials are used to illustrate actual patient experiences or treatment results, individual results may differ.

13. Website Images and Illustrations
Certain photographs, videos, illustrations, graphics, animations, or other visual materials used on the Website may be professionally produced, licensed, stock, representative, digitally created, AI-assisted, or used for illustrative purposes.
Unless specifically identified as an actual patient, healthcare professional, facility, treatment, or treatment result, a person or setting depicted in Website imagery should not necessarily be interpreted as representing an actual patient, provider, facility, procedure, or clinical result.
Illustrative imagery is intended to help communicate concepts, services, treatments, or patient experiences and does not constitute evidence of a particular treatment outcome.

14. Prohibited Activities
You may not use the Website to:

• Violate any applicable law or regulation.

• Engage in fraudulent, deceptive, abusive, threatening, or harmful activity.

• Attempt to gain unauthorized access to the Website, servers, databases, accounts, networks, or security systems.

• Introduce viruses, malware, malicious code, or other harmful technology.

• Interfere with or disrupt Website operation or security.

• Impersonate another person, business, healthcare professional, or organization.

• Collect or harvest information from the Website without authorization.

• Copy or commercially exploit Website content without permission.

• Use automated systems, bots, scraping tools, or similar technology in a manner that places an unreasonable burden on the Website or violates these Terms.
   

15. Privacy
We take privacy seriously.
Our collection, use, disclosure, and protection of personal information obtained through this Website are described in our Privacy Policy.
Please review the Privacy Policy before submitting personal information through the Website.
Information provided specifically in connection with healthcare services may also be subject to federal and state healthcare privacy requirements, including the Health Insurance Portability and Accountability Act (“HIPAA”) where applicable.
Patients may receive or have access to a separate Notice of Privacy Practices explaining how protected health information may be used and disclosed and describing applicable patient privacy rights.

16. Information Submitted Through Website Forms
When you complete a Website form, request information, request an appointment, schedule a consultation, or otherwise communicate with us, you may be asked to provide information such as your:

• Name

• Email address

• Telephone number

• General treatment or service interest

• Preferred method of communication

• Appointment preferences

• Other information necessary to respond to your inquiry

Please do not submit highly sensitive medical information through a general Website contact form unless the form specifically requests that information and provides an appropriate method for doing so.
Medical information necessary for diagnosis or treatment decisions may be collected separately through appropriate patient-intake and clinical systems.

17. Email and Electronic Communications
By contacting us electronically, you consent to receiving electronic communications from us in response to your inquiry or as otherwise permitted by law.
Electronic communications may include email, appointment information, consultation follow-up, treatment-related communications, administrative notices, educational information, and other information associated with your request or relationship with New Hope Family Wellness.
You are responsible for providing accurate contact information and keeping that information current.
Electronic communications are not always completely secure. Please avoid sending sensitive medical or financial information through ordinary email unless specifically instructed to do so.

18. SMS and Text Messaging
If you voluntarily provide your mobile telephone number and affirmatively consent to receive text messages where requested, New Hope Family Wellness may send text messages relating to your inquiry, consultation, appointments, services, educational information, or other communications for which you have provided consent.
Consent to receive marketing text messages is not a condition of purchasing any product or service.
Message frequency may vary. Message and data rates may apply depending on your mobile carrier and service plan.
You may opt out of receiving text messages by replying STOP.
You may reply HELP for assistance.
Opting out of marketing text messages does not prevent New Hope Family Wellness from contacting you through other lawful methods regarding an existing appointment, transaction, treatment relationship, or other communication permitted by applicable law.

19. Third-Party Websites and Services
The Website may contain references or links to independent third-party websites, payment processors, financing providers, insurance resources, scheduling platforms, social-media platforms, technology providers, or other services.
These third parties operate independently and may have their own terms, privacy policies, security procedures, and business practices.
A link, reference, or relationship with a third party does not necessarily constitute a guarantee or endorsement of that third party's products or services.
We are not responsible for the content, availability, security, privacy practices, or independent actions of third-party websites or service providers.

20. Website Availability
We may modify, update, temporarily suspend, restrict, or discontinue all or part of the Website when reasonably necessary.
We do not guarantee that the Website will always be uninterrupted, error-free, secure, or available.
Temporary interruptions may occur because of maintenance, software updates, internet outages, third-party service interruptions, cybersecurity incidents, technical failures, or circumstances outside our reasonable control.

21. Accuracy of Website Information
We make reasonable efforts to provide accurate and current information.
However, healthcare information, treatment options, technologies, pricing, promotional offers, insurance requirements, availability, regulations, and other information may change.
The Website may occasionally contain typographical errors, outdated information, omissions, or inaccuracies.
We reserve the right to correct or update Website information when appropriate.
For current information concerning a specific treatment, service, price, promotion, or program, please contact New Hope Family Wellness directly.

22. No Guarantee of Availability
Descriptions of treatments, procedures, technologies, programs, promotions, appointment times, or other services do not guarantee that those services will be available or appropriate for every person.
Availability may depend on professional evaluation, scheduling, staffing, medical eligibility, equipment availability, treatment requirements, or other factors.

23. No Guarantee of Results
Healthcare and wellness outcomes vary significantly among individuals.
New Hope Family Wellness does not guarantee that any treatment or service will eliminate pain, cure a condition, restore a particular level of function, prevent future symptoms, produce permanent results, or achieve any other specific outcome.
Patient response may depend on numerous factors, including diagnosis, age, health history, underlying medical conditions, severity and duration of symptoms, lifestyle, treatment compliance, and individual biological response.
Any discussion of typical, expected, potential, or possible outcomes should not be interpreted as a guarantee of an individual patient's results.

24. Disclaimer of Website Warranties
To the fullest extent permitted by applicable law, the Website and its general informational content are provided on an “as available” basis.
We do not warrant that Website content will always be complete, current, uninterrupted, secure, or free from technical errors.
Information provided through the Website should not be relied upon as a substitute for individualized healthcare advice from an appropriately qualified professional.
Nothing in this section limits any legal duty, professional responsibility, patient right, or healthcare obligation that cannot lawfully be waived or limited.

25. Limitation of Liability
To the fullest extent permitted by applicable law, New Hope Family Wellness and its affiliated entities will not be liable for indirect, incidental, special, consequential, or punitive damages arising solely from your access to, reliance upon, or inability to use this Website.
New Hope Family Wellness is not responsible for losses resulting solely from independent third-party websites, financing providers, payment processors, internet providers, technology platforms, or other independent businesses, except where responsibility is imposed by applicable law.
Nothing in these Terms excludes or limits liability for professional healthcare services, patient rights, negligence, consumer protections, statutory rights, or other obligations that cannot legally be excluded or limited.
Healthcare-related rights and responsibilities are governed by applicable law and by the agreements, treatment plans, privacy notices, and informed-consent documents associated with a patient's care.

26. Changes to These Terms
We may update these Terms periodically to reflect changes in our Website, business practices, healthcare services, technology, or applicable requirements.
When changes are made, the revised Terms will be posted on the Website with an updated effective date.
Your continued use of the Website after revised Terms are posted constitutes acceptance of the Terms governing your subsequent use of the Website.
Changes to these Website Terms do not retroactively alter separately signed patient, treatment, payment, financing, or informed-consent agreements.

27. Governing Law
These Terms and your use of this Website are governed by the laws of the State of Colorado, without regard to conflict-of-law principles, except where applicable federal law or another applicable law requires otherwise.
Any dispute concerning Website use that is not governed by a separate written agreement will be addressed in a court or other dispute-resolution forum having lawful jurisdiction over the matter.
Separate patient, treatment, financing, payment, or service agreements may contain additional terms or dispute-resolution provisions.
28. Severability
If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision will be enforced to the maximum extent permitted by law, and the remaining provisions will continue in full force and effect.

29. No Waiver
Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or of our right to enforce it in the future.

30. Entire Agreement Regarding Website Use
These Terms, together with our Privacy Policy and any other policies specifically incorporated into these Terms, constitute the agreement between you and New Hope Family Wellness concerning your use of this Website.
Separate patient, medical, treatment, insurance, financing, or payment agreements are governed by their own terms.

31. Contact Us
If you have questions regarding these Terms & Conditions, please contact:
New Hope Family Wellness

Phone: (844) 544-4325
Email: Support@newhopefamilywellness.com
Address: 5420 S Parker Rd. Aurora, CO> 80015